Shipping Information

Royal Mail Tracked 24 Next Day Delivery £4.95 - FREE ON ORDERS OVER £50 - Delivered next day if ordered before 3pm

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

DHL EXPRESS ON DEMAND - $22.99 - Delivered within 1-3 working days.

ROYAL MAIL INTERNATIONAL STANDARD DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. You can spend up to $800 with us before incurring any additional duty charges.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Deliver my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

ROYAL MAIL INTERNATIONAL - £7.99 - Delivered within 3-4 working days

DHL EXPRESS ON DEMAND - £13.99 - Delivered within 1-3 working days.

DUTIES & TAXES: We Ship from Ireland, therefore you can shop with us Duty Free.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

ROYAL MAIL INTERNATIONAL - £7.99 - Delivered within 2-3 working days

DHL EXPRESS ON DEMAND - £13.99 - Delivered Next Working Day

DUTIES & TAXES: We Ship from Ireland, therefore you can shop with us Duty Free.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

DHL EXPRESS ON DEMAND - 49.99AUD - Delivered within 2-4 working days. (This service has been temporarily paused to New Zealand)

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. You can spend up to 1000AUD & 1000NZD with us before incurring any additional duty charges.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

DHL EXPRESS ON DEMAND - £25.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. You can spend up to 1000AED with us before incurring any additional duty charges.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

DHL EXPRESS ON DEMAND - £25.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. You can spend up to 400SGD with us before incurring any additional duty charges.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule
the 100% free service enables you to choose the time and place of
delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

DHL EXPRESS ON DEMAND - £25.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. You can spend up to 1000SAR with us before incurring any additional duty charges.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

ROW ZONE 1 COUNTRIES: Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Equatorial Guinea, Guatemala (Guatemala), Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Rwanda, Samoa, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Sudan, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe

DHL EXPRESS ON DEMAND - £29.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. Please click here to view de minims threshold values by country which you can spend up to before being charged duty.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

ROW ZONE 2 COUNTRIES: 
Albania, Belarus, Bosnia & Herzegovina, Canada, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, Mexico, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. Please click here to see de minims threshold values by country which you can spend up to before being charged duty.

DHL EXPRESS ON DEMAND - £20.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD INTERNATIONAL DELIVERY - £11.99 - Delivered within 14-21 working days.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

ROW ZONE 3 COUNTRIES: 
Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Jordan, Kuwait, Laos, Malaysia, Myanmar (Burma), Nepal, Oman, Philippines, Qatar, Solomon Islands, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

DHL EXPRESS ON DEMAND - £25.99 - Delivered within 1-3 working days.

ROYAL MAIL STANDARD DELIVERY - £11.99 - Delivered within 14-21 working days.

DUTIES & TAXES: The majority of import countries have a de minimis amount for duty and tax. Please click here to see de minims threshold values by country which you can spend up to before being charged duty.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

**Please also check our dispatch information on order cut off times

Orders placed by 3pm (UK Time) will be dispatched same day.

Anything placed after 3pm (UK Time) will be sent the next working day.

Our dispatch time is not included in the estimated shipping time for each courier.

Tracking information is automatically emailed to all customers. If you do not receive an email, please check your spam folder.

ALL DELIVERIES ARE ON A SIGNED FOR SERVICE AND WILL NEED TO BE ACCEPTED BY SOMEONE AT YOUR CHOSEN ADDRESS.

**DO NOT SIGN FOR YOUR PARCEL IF IT IS DAMAGED OR OPEN** 

If your parcel has been opened/damaged and any items are missing, but you have signed for it we cannot refund you or replace any items. 
Please refuse the parcel and we can then take this up with the courier.

Please Visit Returning an Item to Utility Bear

Please contact the Utility Bear Customer Services Team who will be happy to help - info@utilitybear.com

A member of the team will aim to get back to your email within 24 working hours.