Shipping policy

At Utility Bear we want you to receive your items as fast as possible and we are committed to dispatching orders quickly and efficiently. Our team dispatch orders Monday-Friday with any orders placed before 2pm on these days dispatched same-day via your chosen Royal Mail delivery method.

Please note that the delivery times quoted are an estimate only and are subject to seasonal variances.

Up to date information on delivery times or issues can be found on the Royal Mail website.


UK/ Channel Islands

All orders over £40.00 are eligible for free UK Tracked & Signed Delivery via DHL

  Delivery Carrier Cost
Express Delivery 

N. Ireland - Next Day
UK Mainland - 2 Days
Channel Islands - 3 Days

DHL
£4.95

Express Delivery
FREE over £40

N. Ireland - Next Day
UK Mainland - 2 Days
Channel Islands - 3 Days
DHL
FREE

 

An automated email with a link to track your order will be sent upon despatch. Please remember to check your junk mail folder.

Please note that while we offer Royal Mail 24 as an express shipping option, we cannot guarantee that it will be delivered within 24 hours. Despite being advertised as a 24-hour service, unforeseen circumstances such as weather conditions or postal delays may cause the delivery to be delayed. Therefore, we advise that you take this into consideration when selecting your shipping option.


EU Postage

All Orders are shipped via Royal Mail and aim to be delivered within 5-7 working days

Postage will be charged at £11.99

 

Rest of World Postage

All Orders are shipped via Royal Mail and aim to be delivered within 7-10 working days

Postage will be charged at £11.99


Shipping Terms

All orders are securely packed in discreet packaging to ensure that you receive them in the best possible condition.

Delivery time depends on location and time of order (weekend orders can take a little longer).

We currently dispatch Monday-Friday.

Orders placed before 2pm on these days will be dispatched same day. Orders placed after 2pm will be sent on the next day excluding weekends.

Please note that we are not responsible for any Customs or Security delays, and that you may be liable for local taxes on delivery if your order exceeds the destination country’s duty threshold.

Customers ordering from outside the European Union: if you require a VAT receipt please contact us.